How to Fix Common Issues with the Togo E-Visa Portal

Planning a trip to Togo and running into problems with the official Togo e-Visa portal? You are not alone. Many travelers have faced technical issues while applying for a Togo visa online via Voyage.gouv.tg, especially for tourist and transit visas.

From server errors to payment failures or delayed approvals, this guide walks you through the most common problems — and how to fix them — so you can get your Togo travel visa smoothly and on time.

Is the Togo E-Visa Portal?

The Togo e-Visa portal (Voyage.gouv.tg) is the official online platform for applying for tourist, business, or transit visas before entering Togo. It streamlines the entry process for travelers flying into the country or crossing overland.

However, the system can be glitchy or confusing at times. Here’s how to handle the most common issues and ensure a successful application.

Common Problems with the Togo E-Visa System & How to Resolve Them

1. Website Errors or “500 Internal Server” Messages

• Problem: The site won’t load or crashes while applying.
• Fix:
  • Try during off-peak hours
  • Use a different browser (Chrome or Firefox)
  • Clear your browser cache
  • Try private/incognito mode
  • Switch devices or networks

2. Payment Issues

• Problem: Your card is declined, or the payment portal freezes.
• Fix:
  • Use a card that allows international online transactions
  • Enable 3D Secure on your card
  • Use a different browser/device
  • Contact your bank to confirm that your card is not being blocked

3. Application Stuck in “Pending”

• Problem: The visa stays pending for several days with no update.
• Fix:
  • Ensure all documents were correctly uploaded
  • Applications made less than 6 working days before travel may be delayed
  • Contact Togo Voyage support with your reference number and documents

4. Address Not Accepted / Application Rejected

• Problem: Your application is rejected due to a vague hotel or residence address.
• Fix:
  • Provide a complete, specific address (hotel name, street, city)
  • Use a confirmed hotel booking or pick a well-known hotel address in your arrival city

5. File Upload Errors

• Fix:
  • Use proper formats: PDF for documents, JPG/PNG for photos
  • Keep files under 5 MB
  • Upload in the requested order
  • Ensure clarity and legibility

6. Login or Account Issues

• Problem: Trouble registering, logging in, or verifying email.
• Fix:
  • Clear cookies
  • Try a different browser or incognito mode
  • Check your spam/junk folder for confirmation emails
  • If stuck, create a new account with a different email or contact support

Understanding the Togo Transit Visa

Who Needs a Transit Visa?

Travelers passing through Togo who are staying more than 24 hours or planning to leave the airport need a Togo transit visa.

This is common for overland travelers heading to Ghana, Benin, or Burkina Faso, or for travelers with long airport layovers who want to explore Lomé.

Requirements for a Transit Visa:

• Valid passport
• Confirmed onward ticket or transport
• Travel itinerary
• Hotel reservation or transit accommodation (if applicable)
• Transit duration: maximum 3 days

Tip: If you are stopping for only a few hours and staying inside the international zone at the airport, a visa is not required.

Apply for a transit visa the same way you would for a tourist visa — just choose “Transit” in the visa type menu on the portal.

When Should You Apply?

To avoid problems, apply for your Togo eVisa at least:

• 6 working days before your arrival
• Avoid applying close to weekends or public holidays
• Allow extra time due to the suspension of Express Visa processing

What to Do If Your Application Fails or Delays

If your application is stuck or rejected:

1. Go to the Contact page of Voyage.gouv.tg
2. Send a detailed message with:
   • Full name
   • Passport number
   • Application number
   • Submission date
   • Screenshot of the issue (if available)

Be clear, polite, and follow up in 48–72 hours if you don’t receive a response.

Need Help Planning Your Trip to Togo?

If you’re planning to visit Togo and you’re not sure where to start — we are here to help!
Whether you are just passing through with a transit visa, staying for tourism, or exploring overland across West Africa:

• We provide private car rentals with local drivers/guides
• We help you plan custom itineraries to match your travel style
• Explore with confidence — from Lomé to Koutammakou, Kpalimé waterfalls, or cross-border trips to Benin, Nigeria, Ghana and Ivory Coast

👉 Contact us today and let’s plan your stress-free, immersive journey through Togo and beyond!

Final Checklist for Your Togo e-Visa

• Apply early — at least 6 working days before travel
• Use correct file types and formats
• Provide a complete address
• Choose the right visa type (tourist, business, or transit)
• Keep all confirmations, receipts, and your application number